Failure to Communicate:
If your system indicates that it has a trouble condition for a “Failure to communicate” or “Phone line fault” you should test your system with central station before you schedule a service call to determine whether the problem still exists or whether it was just a momentary glitch. When testing your system, follow these steps:
If your system indicates that it has no power, but you have had no power outages, please follow these steps:
Low System Battery:
If your system indicates that it has a “Low Battery” and you have confirmed that it is from the main panel and not a wireless transmitter that has the low battery, you can replace it simply by removing the system battery (disconnect red lead and black lead, not in any specific order) and take the battery to your local ASG Office (calling first to make sure that they have it in stock) or go to the nearest Radio Shack for a replacement battery. Note: It can sometimes take 4-12 hours for a “new” battery to come up to a full charge as they are not always at a full charge when you purchase them.
Phone line or Telephone Provider Changes:
If you have made any changes to your phone line, phone service or telephone provider you should test your system with central station to make sure that the changes have not affected your alarm system. Follow these steps for the following Providers/Services:
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